Surgery Times

Our Opening Hours: 

 

The surgery opens its doors at 7:30 AM and the phones are turned on at 8:00 AM each morning.

Monday 07:30 AM 19:30 PM
Tuesday 07:30 AM 18:30 PM
Wednesday 07:30 AM 18:30 PM
Thursday 07:30 AM 18:30 PM
Friday 07:30 AM 18:30 PM

Our Weekly Clinic Times:         

Dr I R Ashworth

Monday 09:30 AM - 12:30 AM 16:00 PM - 18:30 PM
Tuesday 07:30 AM - 10:30 AM 16:00 PM - 18:30 PM
Wednesday 09:30 AM - 12:00 AM 16:00 PM - 18:30 PM
Thursday No Clinic No Clinic
Friday No Clinic No Clinic

 

 Dr K Dewan

Monday 09:00 AM - 11:00 AM 15:30 PM - 17:30 PM
Tuesday No Clinic No Clinic
Wednesday No Clinic No Clinic
Thursday No Clinic No Clinic
Friday No Clinic No Clinic

 

 Dr S Donnelly

Monday No Clinic No Clinic
Tuesday No Clinic No Clinic
Wednesday No Clinic No Clinic
Thursday No Clinic No Clinic
Friday 09:30 AM - 12:30 PM 15:00 PM - 18:00 PM

A patient has a right to express a preference of Practitioner, and whilst the practice will endeavour to comply, it might not always be possible.

Practice Nurse Cath Ali

 Monday  10:30 AM - 12:00 PM  13:30 PM - 19:30 PM
 Tuesday  10:30 AM - 12:00 PM  12:30 PM - 15:00 PM
 Wednesday  10:30 AM - 12:00 PM  No Clinic
 Thursday  10:30 AM - 12:00 PM  12:30 PM - 15:00 PM
 Friday  10:30 AM - 12:00 PM  12:30 PM - 14:00 PM

 

 Healthcare Assistant Alex Sherratt

Monday 07:30 AM - 12:15 PM 13:00 PM - 15:30 PM
Tuesday 07:30 AM - 12:15 PM 13:00 PM - 15:30 PM
Wednesday 07:30 AM - 12:15 PM No Clinic
Thursday No Clinic No Clinic
Friday 07:30 AM - 12:15 PM 13:00 PM – 15:30 PM

 

DIRECT LINES: The surgery experiences an extremely large volume of telephone calls every day all regarding lots of different questions and queries about our services. We appreciate at times it can be more difficult than others to reach the Reception staff to book an appointment, request test results ect. but if you are needing information from a different area, for example, Referrals or Prescriptions, we offer direct phone lines to our members of staff that specialise in these areas.

To point you, our patients, in the right direction to who you need to be speaking to within the practice we have allocated specific phone lines:

These options are given out when you call the Surgery directly on: 01282 612 621 but with the line to Reception being offered first a lot of patients are not listening to the other direct line options.

We encourage anyone who calls the surgery to listen carefully to the options given to them to the direct lines.

Our direct lines offered are:

Reception -

For general queries including test results, booking appointments and changing your details please carry on through to Reception on:

Line extension '1'

Prescriptions -

Our Reception staff no longer deal with Prescriptions and requests. Any queries regarding prescriptions and medication must be dealt with by either Sammy or Jill on:

Line extension '2'

Referrals, Insurance and Financial -

Our Referral line is run by Christine. Any questions surrounding your referral or insurance claims please call her on:

Line extension '3'

Private Clinics -

If you wish to enquire about Dr Ashworth's private clinics please call Jill on:

Line extension '4'

PLEASE NOTE: Not all calls made to any of these lines, including reception, can be guarenteed to be answered first time, this is due to the sheer volume of calls we receive. If the direct line you require asks you to leave a message - please do. If your call is not answered your message will not be ignored.

NHS 111

Is a service that offers advice 24 hours a day. If you feel you need advice about a health problem and are not sure what to do next, NHS 111 are always there to help. This is not for 999 emergencies.  

Out-Of-Hours Service

This service is reserved for urgent medical matters which cannot wait until the next day when the surgery is open. You will be expected to attend one of the local out-of-hours centres. All calls are initially triaged by 111 and referred on as necessary.           

Colne Family Doctors

We work collaboratively with Colne Family Doctors (based at Colne Health Centre). On a Thursday you may be asked after you have been triaged to attend their surgery if you need to see a GP.

They also provide cover for us when our main GP is on annual leave.

 

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© Neighbourhood Direct Ltd 2017
Ridgeway, Barrowford, Nelson, Lancashire, BB9 8QP
Practice Website supplied by Oldroyd Publishing Group
Save time and nominate your local pharmacy. Your Neighbourhood Professionals Stockshall Care Homes Ltd Ashworth & Tennant Ltd
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