Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01282 612621, Monday to Friday 8am-9am
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
The Urgent Appointment Process
If it is necessary for you to be seen by the Doctor covering emergencies, our Emergency Clinician will issue you with an urgent appointment.
Please be aware that not all allocated urgent appointments are face to face. In the majority of cases, a consultation can be done over the telephone.
Routine appointments
To request a routine appointment in the next 3 months:
- use our online appointment request form, Monday to Friday during opening times
- phone us on 01282 612621, Monday to Friday from during opening times
- visit the surgery and speak with a receptionist, Monday to Friday during opening times
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Checking in:
Your name will appear on the screen in the waiting room when it is your turn to see the Doctor, Nurse or HCA.
Please note that each appointment is for 10 minutes only with the GP and is 15 minutes with other clinicians.
Medical Students
As well as 4th year medical students we have also opened our training practice up to paramedics, student nurses and physician associates.
Please let reception or the doctor know at any time if you do not want students present.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Accurx
- phone us on 01282 612621, Monday to Friday from during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10am.
The decision to make a home visit is always at the clinical discretion of the Doctor. It is usually better to be seen in the surgery where examinations and investigations are more effectively performed.