As everyone is aware, the NHS as a whole is under extreme pressure and clinics can be fully booked up with a general wait of around two weeks for the next routine appointment. Which, compared to other practices and areas within the NHS, it is a short wait time.
We can not stress enough how important it is that you attend your appointment or either ring or email the practice to cancel it. The surgery can always fill an appointment space.
Due to a recent increase in patients not attending their appointments we have had to bring in a “Did Not Attend” Policy.
This is within a 12 month period.
- First DNA, you will receive a text message.
- Second DNA you will receive another text message.
- Third DNA you will receive a warning letter.
- Fourth DNA you will receive a letter informing you that you are being deducted as a patient form the practice and informing you to register elsewhere.