| ID | Start Time | Completion Time | Name | Overall, how was your experience of our service? | Please can you tell us why you gave your answer? | Please tell us about anything that we could have done better. | |
|---|---|---|---|---|---|---|---|
| 1 | 01/03/2025 13:44 | 01/03/2025 13:48 | anonymous | Very good | Pleasant member of staff, good service, went the extra mile in getting me a Libra machine. | Nothing. | |
| 2 | 02/03/2025 09:31 | 02/03/2025 09:32 | anonymous | Very good | Everyone at the practice is very warming and helpful and nothing is too much trouble. | ||
| 3 | 02/03/2025 13:53 | 02/03/2025 14:01 | anonymous | Very good | Ciara who did my bloodtest is a lovely caring lady who always makes me smile…. just like the rest of you…. thank you one and all. Xxxx | Just please keep on doing what you are doing…. no need to be 100% perfect… there has to be a crack in everything …. THATS HOW THE LIGHT SHINES IN!!…xxxx | |
| 4 | 03/03/2025 11:25 | 03/03/2025 11:26 | anonymous | Good | Prescribed same drugs, was expecting something else after lots of tests. | ||
| 5 | 04/03/2025 09:48 | 04/03/2025 09:49 | anonymous | Very good | All as expected. | ||
| 6 | 04/03/2025 10:56 | 04/03/2025 10:57 | anonymous | Very good | Informative, reassuring | ||
| 7 | 04/03/2025 11:02 | 04/03/2025 11:03 | anonymous | Very good | Great support | Very happy and grateful | |
| 8 | 04/03/2025 12:46 | 04/03/2025 12:47 | anonymous | Very good | Always caring and professional | ||
| 9 | 05/03/2025 09:02 | 05/03/2025 09:02 | anonymous | Very good | Helpful and friendly | Been a bit more on time | |
| 10 | 05/03/2025 10:29 | 05/03/2025 10:30 | anonymous | Very good | Very professional | ||
| 11 | 05/03/2025 13:02 | 05/03/2025 13:03 | anonymous | Very good | I got an appointment very quickly | Nothing | |
| 12 | 05/03/2025 15:00 | 05/03/2025 15:01 | anonymous | Very good | Because it was | Nothing | |
| 13 | 05/03/2025 17:13 | 05/03/2025 17:14 | anonymous | Very good | I was very satisfied with my consultation and reassurance was given to me. | Nothing. | |
| 14 | 05/03/2025 23:12 | 05/03/2025 23:15 | anonymous | Very good | Every thing was completed in a very efficient and friendly manner | ||
| 15 | 06/03/2025 10:23 | 06/03/2025 10:23 | anonymous | Very good | Happy with doctor and students | Nothing | |
| 16 | 06/03/2025 10:32 | 06/03/2025 10:38 | anonymous | Very good | Easy to sign in. Clean waiting room. Doctor Ashworth listen and made a referral for me that day. | My appt was for 10.30 but didn’t get seen until 11.15. Could you text patients to say running late so come in 20 mins late or something – so less people having to wait. I appreciate it was a training day so I was ok about the delays. Thank you | |
| 17 | 06/03/2025 11:02 | 06/03/2025 11:03 | anonymous | Very good | Prompt friendly | ||
| 18 | 06/03/2025 11:46 | 06/03/2025 11:48 | anonymous | Very good | We had a meaningful and helpful discussion on my diet and how I could improve! | Nothing, it was a pleasure to visit! | |
| 19 | 06/03/2025 12:19 | 06/03/2025 12:19 | anonymous | Good | Running 15mins late | Run on time | |
| 20 | 06/03/2025 13:31 | 06/03/2025 13:31 | anonymous | Very good | |||
| 21 | 06/03/2025 15:34 | 06/03/2025 15:37 | anonymous | Very good | Efficient | Explain what the General category when booking an appointment online is for | |
| 22 | 07/03/2025 11:06 | 07/03/2025 11:10 | anonymous | Good | Delayed appointment time due to student doctors though this was a pleasant experience | When you send out the morning text reminder this should reflect the expected delay | |
| 23 | 07/03/2025 13:31 | 07/03/2025 13:34 | anonymous | Very good | Great personal service | Very high standard of care | |
| 24 | 07/03/2025 13:47 | 07/03/2025 13:48 | anonymous | Very good | Explained everything clearly and made me feel calm | Nothing, everything was excellent | |
| 25 | 07/03/2025 14:00 | 07/03/2025 14:02 | anonymous | Very good | Very helpful and a lot of progress made! | Nothing, very satisfactory! | |
| 26 | 07/03/2025 21:51 | 07/03/2025 21:54 | anonymous | Good | |||
| 27 | 08/03/2025 09:13 | 08/03/2025 09:15 | anonymous | Good | late, after appointment time and needed to get to work | ||
| 28 | 08/03/2025 09:49 | 08/03/2025 09:52 | anonymous | Poor | Not happy that my Long Covid lung problems were scoffed at and dismissed as a myth. | Listened to my thoughts and been willing to explore different avenues. | |
| 29 | 08/03/2025 09:54 | 08/03/2025 09:55 | anonymous | Very good | Short wait and bloods didn’t hurt | Coffee ? | |
| 30 | 08/03/2025 10:21 | 08/03/2025 10:24 | anonymous | Very good | Operative was professional & friendly She was also successful at getting my blood-I’ve got hard to find veins! | ||
| 31 | 08/03/2025 10:25 | 08/03/2025 10:26 | anonymous | Very good | All went well | ||
| 32 | 08/03/2025 11:18 | 08/03/2025 11:25 | anonymous | Very good | Seen on time, professional & friendly nurse wonderful at taking blood! | ||
| 33 | 08/03/2025 13:59 | 08/03/2025 14:02 | anonymous | Very good | Felt I was listened too, and genuinely felt practitioner was working hard to solve my pain problem. Very professional | Could not have done any better | |
| 34 | 08/03/2025 14:03 | 08/03/2025 14:03 | anonymous | Very good | Very friendly & efficient | ||
| 35 | 08/03/2025 14:08 | 08/03/2025 14:09 | anonymous | Very good | Professional and friendly. | ||
| 36 | 08/03/2025 14:58 | 08/03/2025 15:01 | anonymous | Very good | I found the medical team to be very attentive, polite and caring. I was listened to and had things explained to me very clearly. | ||
| 37 | 08/03/2025 16:17 | 08/03/2025 16:18 | anonymous | Very good | I have always had good service thank you | All ok for me thank you again | |
| 38 | 09/03/2025 10:26 | 09/03/2025 10:28 | anonymous | Very good | Appointment on time. Gemma, always so cheerful, was a pleasure to deal with. Cara was efficient, the needle was painless. | ||
| 39 | 09/03/2025 11:12 | 09/03/2025 11:13 | anonymous | Very good | No problem/ great flexibility | No | |
| 40 | 10/03/2025 06:45 | 10/03/2025 06:50 | anonymous | Very good | Gemma friendly, cheerful and efficient. Great being able to check, which health conditions need declaring to travel insurance. Good to know Dr Ashworth will see us privately for health conditions. I thought it was just beauty treatments! | ||
| 41 | 10/03/2025 10:38 | 10/03/2025 10:38 | anonymous | Very good | Doctor sorted a scan out for me | Nothing | |
| 42 | 11/03/2025 10:44 | 11/03/2025 10:45 | anonymous | Very good | Regular always same | ||
| 43 | 11/03/2025 16:06 | 11/03/2025 16:07 | anonymous | Very good | Felt at ease | ||
| 44 | 11/03/2025 16:58 | 11/03/2025 17:01 | anonymous | Very good | All the staff were excellent Alex was very good explained in detail. | I hope you can continue the excellent service speaking from my experience. | |
| 45 | 11/03/2025 18:16 | 11/03/2025 18:17 | anonymous | Very good | Helped me with everything I needed and give good advice | ||
| 46 | 12/03/2025 09:03 | 12/03/2025 09:03 | anonymous | Very good | I was very satisfied with my treatment | ||
| 47 | 12/03/2025 09:37 | 12/03/2025 09:40 | anonymous | Very good | My appmt enabled me to move on to the next stage of my treatment & was managed in an efficient & understanding way. | ||
| 48 | 12/03/2025 11:07 | 12/03/2025 11:07 | anonymous | Very good | Always caring and professional | Nothing | |
| 49 | 12/03/2025 13:01 | 12/03/2025 13:03 | anonymous | Neither good nor poor | My sister took the call and said nothing was really discussed about her dementia which is what the call was supposed to be about. | Seen her in person | |
| 50 | 12/03/2025 13:16 | 12/03/2025 13:18 | anonymous | Very good | Prompt face to face appointment and thorough consultation | N/A | |
| 51 | 12/03/2025 13:45 | 12/03/2025 13:46 | anonymous | Very good | Everything was absolutely fine | Can’t think of anything | |
| 52 | 12/03/2025 15:12 | 12/03/2025 15:16 | anonymous | Very good | The experience in the surgery was very good . Booking the appointment at the very beginning not so but didn’t want to score low as that would detract from the excellent service I received in the surgery. | When I first registered my enquiry on the phone about getting holiday jabs I was told the nurse would ring me back. This was on the Monday. Didn’t hear anything so rang to enquire Thursday and was rudely informed I needed to wait and she would ring me. I then waited until Thursday the following week- still nothing. My husband went in Thursday to speak to the receptionist who said there was no note to ring me in the nurses diary and they had no record of me ringing. He then made the appointment himself. I was pretty annoyed as I had given 6-8 weeks before my holiday to have the jabs and nearly 3 weeks had gone by! Ridiculous. | |
| 53 | 12/03/2025 17:19 | 12/03/2025 17:19 | anonymous | Very good | Staff are lovely | ||
| 54 | 12/03/2025 17:24 | 12/03/2025 17:24 | anonymous | Very good | See above | ||
| 55 | 13/03/2025 08:02 | 13/03/2025 08:02 | anonymous | Very good | Excellent service | ||
| 56 | 13/03/2025 11:52 | 13/03/2025 11:53 | anonymous | Very good | On time, polite friendly staff | ||
| 57 | 13/03/2025 14:47 | 13/03/2025 14:48 | anonymous | Good | |||
| 58 | 13/03/2025 16:23 | 13/03/2025 16:25 | anonymous | Very good | Friendlyad supportive | ||
| 59 | 13/03/2025 17:17 | 13/03/2025 17:18 | anonymous | Good | |||
| 60 | 13/03/2025 22:19 | 13/03/2025 22:20 | anonymous | Very good | On time – friendly and knowledgeable | Nothing | |
| 61 | 14/03/2025 09:06 | 14/03/2025 09:07 | anonymous | Very good | Service was excellent | Nothing | |
| 62 | 14/03/2025 10:38 | 14/03/2025 10:43 | anonymous | Very good | Always very helpful. | ||
| 63 | 14/03/2025 10:48 | 14/03/2025 10:48 | anonymous | Very good | Allways helpful and understanding | Nothing really all good | |
| 64 | 14/03/2025 14:31 | 14/03/2025 14:32 | anonymous | Very good | Helpful and informative | ||
| 65 | 15/03/2025 08:49 | 15/03/2025 08:51 | anonymous | Very good | Emma was very courteous and very efficient | Nothing | |
| 66 | 15/03/2025 09:03 | 15/03/2025 09:06 | anonymous | Very poor | Good communication prompt appointment & treatment | Nothing more, as recent appointments have been helpful | |
| 67 | 15/03/2025 10:01 | 15/03/2025 10:02 | anonymous | Very good | Everyone is very friendly | Nothing | |
| 68 | 15/03/2025 11:46 | 15/03/2025 11:47 | anonymous | Very good | Lovely manner and very informative | ||
| 69 | 15/03/2025 13:01 | 15/03/2025 13:04 | anonymous | Very good | As usual, everything was perfect from entering the surgery to leaving to return home. 10/10. | Absolutely nothing can better perfection. | |
| 70 | 15/03/2025 13:49 | 15/03/2025 13:49 | anonymous | Very good | Friendly, polite staff. | ||
| 71 | 15/03/2025 14:52 | 15/03/2025 15:00 | anonymous | Poor | I checked in via the reception for 2 appointments and only 1 was registered so I had a long wait between both appointments even the 2nd appointment was free and I had to chase up the appointment as the receptionist only checked me in for the 1st appointment. | Be more aware of the patient appointments and not rely so much on the automated check in which is not reliable | |
| 72 | 15/03/2025 15:46 | 15/03/2025 15:47 | anonymous | Very good | High standard of care | Nothing | |
| 73 | 15/03/2025 17:17 | 15/03/2025 17:25 | anonymous | Very good | I gave this answer because its the truth! The staff are all lovely helpful people, …i always leave feeling better than when i arrived, its good to feel that people care about you and you all make me feel cared about! Thank you so much. Xxx | Please, just keep on doing what you are doing. | |
| 74 | 15/03/2025 18:12 | 15/03/2025 18:27 | anonymous | Good | The feedback from my worrieseasgood but I didn’t understand why it would take 2 weeks.to resolve Do in need to book an appointment? Kath Howarth. thank you for taking time.to speak to me | ||
| 75 | 16/03/2025 10:12 | 16/03/2025 10:13 | anonymous | Very good | Always have fab service | ||
| 76 | 16/03/2025 10:30 | 16/03/2025 10:31 | anonymous | Very good | Rang in allocated time given | ||
| 77 | 16/03/2025 10:53 | 16/03/2025 10:53 | anonymous | Very good | Excellent service. | ||
| 78 | 16/03/2025 11:50 | 16/03/2025 11:51 | anonymous | Very good | The phone call was timely and the outcome good. | Nothing really. | |
| 79 | 16/03/2025 12:20 | 16/03/2025 12:26 | anonymous | Very good | First class, thorough professional consultation. Once completed Dr Rouke took immediate action to have me admitted to hospital so I could receive the treatment I required. | An earlier appointment would have certainly been beneficial to determine the root cause of the problem. | |
| 80 | 16/03/2025 14:45 | 16/03/2025 14:47 | anonymous | Very good | Just a.blood test but the staff as always are lovely | On this occasion nothing. However having to email for a gp appt now is not great. It’s almost like the surgery is triage dept sometimes. Although everything else is good. | |
| 81 | 16/03/2025 14:55 | 16/03/2025 14:57 | anonymous | Very good | Telephone appointment as arranged | Nothing Always very good Telephone answered in a short time Easy to get an appointment if required. No complaints whatsoever! Very very pleased with this practice | |
| 82 | 16/03/2025 15:00 | 16/03/2025 15:00 | anonymous | Very good | |||
| 83 | 16/03/2025 17:39 | 16/03/2025 17:40 | anonymous | Very good | Just checking on my results | No it was fine | |
| 84 | 16/03/2025 18:52 | 16/03/2025 18:57 | anonymous | Good | Several checks were carried out at the visit by Emma. | Attitude of senior member of staff is always unpleasant with attributing blame for my diabetes as all my fault and I should stop bothering everyone about it. | |
| 85 | 17/03/2025 10:05 | 17/03/2025 10:06 | anonymous | Very good | The doctor found the correct answers | Nothing | |
| 86 | 17/03/2025 12:08 | 17/03/2025 12:09 | anonymous | Very good | Allways nice and friendly and reassuring | Nothing all good | |
| 87 | 17/03/2025 17:24 | 17/03/2025 17:25 | anonymous | Very good | Pleasant and efficient staff | ||
| 88 | 18/03/2025 10:52 | 18/03/2025 10:52 | anonymous | Very good | On time, straight forward vaccine administrated | ||
| 89 | 18/03/2025 12:48 | 18/03/2025 12:49 | anonymous | Very good | Very efficient, friendly and informative | ||
| 90 | 18/03/2025 16:25 | 18/03/2025 16:27 | anonymous | Very good | Prompt and understanding responses. Follow up scheduled quickly. Excellent, knowledgeable practice nurse. | Nothing! | |
| 91 | 18/03/2025 16:28 | 18/03/2025 16:28 | anonymous | Very good | Efficient and friendly | ||
| 92 | 18/03/2025 16:57 | 18/03/2025 17:04 | anonymous | Neither good nor poor | Having received a call from the surgery advising me to book an appointment for an injection I did, only to find when I arrived I was ineligible. Not earth shattering just slightly inconvenient Thanks anyway. | Make the person who made the original call eat a bowl of raw chillies. | |
| 93 | 18/03/2025 18:28 | 18/03/2025 18:33 | anonymous | Good | Appointment began on time. GP was personable and efficient. | First available appointment was nearly a month ahead. | |
| 94 | 19/03/2025 10:21 | 19/03/2025 10:22 | anonymous | Very good | Procedure seems to have worked | ||
| 95 | 19/03/2025 11:10 | 19/03/2025 11:11 | anonymous | Very good | The nurse was very reassuring throughout Person centred and professional Her approach put me at ease | Nothing | |
| 96 | 19/03/2025 11:34 | 19/03/2025 11:35 | anonymous | Very good | Because the service and treatment were exceptional | More face to face appointments | |
| 97 | 19/03/2025 12:20 | 19/03/2025 12:23 | anonymous | Very good | Didn’t have to wait to long, i saw the Dr i asked for ,was given medication which hopefully helps with my issue | Nothing on this occasion | |
| 98 | 19/03/2025 13:52 | 19/03/2025 14:00 | anonymous | Very good | I would say it was excellent could not be improved | ||
| 99 | 19/03/2025 14:12 | 19/03/2025 14:13 | anonymous | Neither good nor poor | It was a telephone call. Appointment. | ||
| 100 | 19/03/2025 14:14 | 19/03/2025 14:15 | anonymous | Neither good nor poor | It was a telephone call | ||
| 101 | 19/03/2025 14:16 | 19/03/2025 14:17 | anonymous | Neither good nor poor | Telephone chat. | ||
| 102 | 19/03/2025 14:17 | 19/03/2025 14:18 | anonymous | Neither good nor poor | Telephone appointment | ||
| 103 | 19/03/2025 16:19 | 19/03/2025 16:21 | anonymous | Very good | Every one very kind nothing | Nothing everything was good thank you | |
| 104 | 19/03/2025 16:18 | 19/03/2025 16:23 | anonymous | Poor | The level of ability when trying to obtain blood samples was sadly limited | Spending time with a phlebotomist and learning in the process | |
| 105 | 19/03/2025 16:55 | 19/03/2025 16:56 | anonymous | Very good | ANP Alex was great with my daughter, made her feel at ease and settled her nerves. | ||
| 106 | 19/03/2025 16:56 | 19/03/2025 16:57 | anonymous | Very good | Knowledgeable, polite staff | ||
| 107 | 19/03/2025 17:15 | 19/03/2025 17:16 | anonymous | Very good | The nurse was very nice and understanding | Nothing | |
| 108 | 19/03/2025 19:25 | 19/03/2025 19:32 | anonymous | Very good | Contact was friendly, reassuring and professional. The service reflected this and I was happy with it. | I can’t think of anything that would have made it better. | |
| 109 | 20/03/2025 07:34 | 20/03/2025 07:34 | anonymous | Good | None | None | |
| 110 | 20/03/2025 08:45 | 20/03/2025 08:45 | anonymous | Very good | Polite knowledgeable staff | ||
| 111 | 20/03/2025 09:56 | 20/03/2025 09:58 | anonymous | Neither good nor poor | Fabulous receptionists and Dr Ashworth is always very thorough but the wait times are beyond silly | Need either longer appointment slots or another Dr maybe?? | |
| 112 | 20/03/2025 10:48 | 20/03/2025 10:49 | anonymous | Very good | Friendly , informative and helpful | Nothing | |
| 113 | 20/03/2025 10:55 | 20/03/2025 10:57 | anonymous | Poor | The wait time to see the doctor was extremely lengthy for a 6 year old child to be sat waiting for! We had already waited 3 weeks for the appointment | Get another doctor so that there is more surgeries or book less appointments throughout the day so the wait time isn’t that long! | |
| 114 | 20/03/2025 11:12 | 20/03/2025 11:17 | anonymous | Very good | I feel my consultation was thorough. I felt listened to and no sense of me being rushed. | I would have preferred to avoid the longer than expected wait in the surgery which was an hour later than my appointment time before I saw the doctor. | |
| 115 | 20/03/2025 11:28 | 20/03/2025 11:29 | anonymous | Very good | Friendly and efficient | ||
| 116 | 20/03/2025 11:30 | 20/03/2025 11:33 | anonymous | Very good | The doctor listened to me and took his time | Wish I could take my prescription with me at the time of my appointment | |
| 117 | 20/03/2025 12:06 | 20/03/2025 12:08 | anonymous | Very good | I am getting there at last | Given me a doctors appointment as soon as I became incapacitated. K | |
| 118 | 20/03/2025 12:58 | 20/03/2025 12:58 | anonymous | Good | |||
| 119 | 20/03/2025 14:36 | 20/03/2025 14:38 | anonymous | Very good | I had an appointment with the clinician for a repeat prescription and was seen promptly and no problem whatsoever. | Nothing could be any better | |
| 120 | 20/03/2025 23:22 | 20/03/2025 23:23 | anonymous | Very good | Usual good service | ||
| 121 | 21/03/2025 07:56 | 21/03/2025 08:00 | anonymous | Very good | Felt I was listened to and action was taken | ||
| 122 | 21/03/2025 08:07 | 21/03/2025 08:09 | anonymous | Very good | Great, friendly staff who are very welcoming and always happy to see you. | Nothing really. I’m very happy with the Service. | |
| 123 | 21/03/2025 11:35 | 21/03/2025 11:35 | anonymous | Very good | |||
| 124 | 21/03/2025 11:51 | 21/03/2025 11:56 | anonymous | Don’t know | Dr ASHWORTH was very helpful and addressed my worsening condition. I felt very supported, and I left a lot more positive. | Nothing | |
| 125 | 21/03/2025 13:19 | 21/03/2025 13:20 | anonymous | Good | Seen on time by nurse and tests conducted efficiently | ||
| 126 | 21/03/2025 13:55 | 21/03/2025 14:00 | anonymous | Very good | I was seen near to my appointment time by a friendly and well informed HCA. She addressed my concerns and checked my BP and BMI as requested by the pharmacist, without me having to explain why I was there, Professional, Polite and a pleasure to see as usual. I left the surgery feeling happy and reassured. Thank you Lindsay. I spoke to the receptionist about a very pressing and worrying issue And she listened and explained the system to me for medical reports In a patient and kind manner. Thank you | Nothing. Deal with two professional polite members of staff. Reception and nurse. | |
| 127 | 21/03/2025 14:26 | 21/03/2025 14:28 | anonymous | Very good | Friendly and caring. Answered my questions in a way that I clearly understood | Nothing really. | |
| 128 | 21/03/2025 14:47 | 21/03/2025 14:49 | anonymous | Very good | Very understanding and explained my options | Nothing | |
| 129 | 21/03/2025 15:19 | 21/03/2025 15:21 | anonymous | Very good | Staff brilliant, friendly, professional, interested. | Nothing all great | |
| 130 | 21/03/2025 15:42 | 21/03/2025 15:44 | anonymous | Very good | Lindsey was very friendly and professional | Not much, was 10 mins late getting in but I know that can’t always be helped | |
| 131 | 21/03/2025 16:14 | 21/03/2025 16:22 | anonymous | Very good | Kath listened to my problems with symmpatjy and understanding and withhelpfull comment nothing she was pleasant and caring | ||
| 132 | 21/03/2025 17:50 | 21/03/2025 17:50 | anonymous | Very good | Dr Ashworth is very professional and sorted out my ailment immediately. | ||
| 133 | 22/03/2025 14:30 | 22/03/2025 14:32 | anonymous | Very good | Excellent, caring and professional. | Nothing. Exceptional service. | |
| 134 | 22/03/2025 14:32 | 22/03/2025 14:33 | anonymous | Very good | Excellent service | ||
| 135 | 22/03/2025 14:42 | 22/03/2025 14:47 | anonymous | Very good | The whole atmosphere was very calming from coming to waiting then seeing the nurse | There is nothing the welcome I got was so nice and I felt very relaxed as I can be a very anxious person and I didn’t have any nervous about me so thank you | |
| 136 | 22/03/2025 14:58 | 22/03/2025 14:59 | anonymous | Very good | Nice nurse got blood no problem | Just 10 mins to wait not really a problem | |
| 137 | 22/03/2025 19:07 | 22/03/2025 19:09 | anonymous | Very good | Thoughtful friendly care | ||
| 138 | 23/03/2025 17:13 | 23/03/2025 17:13 | anonymous | Very good | Excellent manners and information | ||
| 139 | 24/03/2025 07:51 | 24/03/2025 07:51 | anonymous | Very good | No wait, friendly staff | ||
| 140 | 24/03/2025 17:17 | 24/03/2025 17:18 | anonymous | Very good | Excellent friendly service | ||
| 141 | 25/03/2025 09:47 | 25/03/2025 09:49 | anonymous | Very good | Consistently great service | Just carry non as you are please 😊 | |
| 142 | 25/03/2025 13:02 | 25/03/2025 13:03 | anonymous | Very good | Quick and very efficient | Nothing | |
| 143 | 25/03/2025 13:25 | 25/03/2025 13:28 | anonymous | Very good | I was seen by a very competent and polite nurse Emma | Nothing, very good treatment by a capable nurse | |
| 144 | 25/03/2025 13:33 | 25/03/2025 13:34 | anonymous | Very good | Friendly , efficient and compassionate staff | Perfect as it is | |
| 145 | 25/03/2025 13:38 | 25/03/2025 13:48 | anonymous | Very good | Professional. Friendly. Efficient. | It was all great, thank. | |
| 146 | 25/03/2025 15:45 | 25/03/2025 15:46 | anonymous | Very good | Very easy and friendly. | Not a lot. | |
| 147 | 25/03/2025 17:45 | 25/03/2025 17:46 | anonymous | Very good | Dr Ashworth is extremely professional | ||
| 148 | 25/03/2025 19:23 | 25/03/2025 19:24 | anonymous | Very good | The student who saw me seemed capable and friendly. | ||
| 149 | 26/03/2025 09:01 | 26/03/2025 09:06 | anonymous | Neither good nor poor | I did not appreciate being told in a round about way that the NHS would stop monitoring my blood levels for liver function unless I reduced my drinking. When I challenged this statement in plain English she denied this is what she meant but I am clear that was the intent of what I was told. It was a threat rather than helpful advice. | Don’t do the above. Stop the power play. Encouragement always works better than threats. | |
| 150 | 26/03/2025 10:02 | 26/03/2025 10:03 | anonymous | Very poor | Over an hour wait, in too much pain so I had to go home | Manage time better | |
| 151 | 26/03/2025 10:36 | 26/03/2025 10:36 | anonymous | Very good | |||
| 152 | 26/03/2025 10:50 | 26/03/2025 10:51 | anonymous | Good | Because it most describes my experience | ||
| 153 | 26/03/2025 11:42 | 26/03/2025 11:45 | anonymous | Very poor | 2 appointments ignored by my doctor. I sat waiting for over 2 hours on 2 consecutive days | A courtesy telephone call from you to keep me up to date. Don’t just IGNORE me | |
| 154 | 26/03/2025 13:01 | 26/03/2025 13:02 | anonymous | Very good | |||
| 155 | 26/03/2025 13:45 | 26/03/2025 13:47 | anonymous | Very good | Receptionist very helpful and soon got appointment | Not really | |
| 156 | 26/03/2025 15:46 | 26/03/2025 15:48 | anonymous | Very good | Good staff. No waiting. | Nothing | |
| 157 | 26/03/2025 18:23 | 26/03/2025 18:25 | anonymous | Very good | Excellent professional staff and friendly service. Can’t get better. | Nope all good. | |
| 158 | 26/03/2025 18:37 | 26/03/2025 18:38 | anonymous | Very good | Very helpful | ||
| 159 | 26/03/2025 19:23 | 26/03/2025 19:25 | anonymous | Good | Scheduled review-all ok. | Had over an hour to wait after appt time. | |
| 160 | 26/03/2025 21:44 | 26/03/2025 21:44 | anonymous | Very good | |||
| 161 | 27/03/2025 07:14 | 27/03/2025 07:17 | anonymous | Very good | Seen on time, friendly Nurse and Trainee. Also offered Shingles vaccine and requested PSA test, so blood taken. | No | |
| 162 | 27/03/2025 07:19 | 27/03/2025 07:23 | anonymous | Very good | Was able to cover a number of reviews and tests in one visit. This wasn’t planned but I am pleased the team used their initiative to take advantage of the original appointment | These types of visits are very good, but access to GP appointments are still really stressful and difficult. I really hope I don’t get ill The fact that Dr Ashworth has a current wait time board is a joke and disrespectful to his patients | |
| 163 | 27/03/2025 11:02 | 27/03/2025 11:04 | anonymous | Good | A long wait in surgery but efficient treatment. | Nothing. | |
| 164 | 27/03/2025 11:22 | 27/03/2025 11:25 | anonymous | Good | Dr Ashworth is always very thorough same about the waiting time | Make appointments longer to avoid waiting in surgery | |
| 165 | 27/03/2025 12:44 | 27/03/2025 12:45 | anonymous | Very good | No I’m satisfied with everything | ||
| 166 | 27/03/2025 16:28 | 27/03/2025 16:29 | anonymous | Very good | On time and sorted my problem | ||
| 167 | 27/03/2025 16:51 | 27/03/2025 16:52 | anonymous | Very good | As usual I always receive the best treatment | Absolutely nothing | |
| 168 | 27/03/2025 18:39 | 27/03/2025 18:42 | anonymous | Good | Happy with the service received | None | |
| 169 | 27/03/2025 20:22 | 27/03/2025 20:29 | anonymous | Very good | The clinician that I saw was extremely helpful and understanding. She was very polite and empathetic. She listened to me and discussed my case with me in a very kind and professional manner. Also, the reception area was very clean, tidy and welcoming. | I can’t imagine that you could do anything better. It is such a lovely yet professional practice. | |
| 170 | 28/03/2025 09:01 | 28/03/2025 09:02 | anonymous | Very good | Emma is fab | No | |
| 171 | 28/03/2025 09:20 | 28/03/2025 09:21 | anonymous | Very good | Personal Service | ||
| 172 | 28/03/2025 09:57 | 28/03/2025 10:02 | anonymous | Very good | I was listened to’ and was very happy to get my new medicine which is making me feel much better. | Nothing | |
| 173 | 28/03/2025 14:04 | 28/03/2025 14:04 | anonymous | Very good | |||
| 174 | 28/03/2025 14:31 | 28/03/2025 14:31 | anonymous | Very good | |||
| 175 | 28/03/2025 14:45 | 28/03/2025 14:49 | anonymous | Very good | Easy appointment made, no waiting, nurse was methodical and accurate, chat with GP about future pathway to manage long standing condition. Cannot fault all the guys and girls. | No coffee and biscuits…… Lol | |
| 176 | 28/03/2025 15:04 | 28/03/2025 15:06 | anonymous | Very good | Quick and agood experience | ||
| 177 | 29/03/2025 09:56 | 29/03/2025 09:57 | anonymous | Good | Pleasant staff and doctors | Appointment on time | |
| 178 | 29/03/2025 11:49 | 29/03/2025 11:49 | anonymous | Very good | |||
| 179 | 29/03/2025 16:04 | 29/03/2025 16:05 | anonymous | Very good | |||
| 180 | 29/03/2025 17:21 | 29/03/2025 17:23 | anonymous | Very good | My appointment was for a straightforward injection which was completed smoothly | – | |
| 181 | 29/03/2025 19:05 | 29/03/2025 19:05 | anonymous | Very good | |||
| 182 | 29/03/2025 19:30 | 29/03/2025 19:32 | anonymous | Very good | Lovely people. Really caring and perfect at getting my difficult blood !! | Nothing! | |
| 183 | 30/03/2025 11:14 | 30/03/2025 11:15 | anonymous | Very good | Very professional and friendly | Nothing – was a pleasure | |
| 184 | 30/03/2025 13:06 | 30/03/2025 13:07 | anonymous | Very good | Quick and easy appointment, everything sorted straight away | Nothing | |
| 185 | 30/03/2025 16:34 | 30/03/2025 16:36 | anonymous | Very good | Because Barrowford surgery have the most pleasant knowledgable nurses & doctors Always come away feeling upbeat | None find them all lovely 😊 | |
| 186 | 31/03/2025 12:41 | 31/03/2025 12:41 | anonymous | Very good | Always very helpful, and way to talk too. | ||
| 187 | 31/03/2025 14:01 | 31/03/2025 14:01 | anonymous | Very good | sorted my problem | nothing | |
| 188 | 31/03/2025 15:44 | 31/03/2025 15:45 | anonymous | Very good | Very nice staff, reception , nurses etc. Short waiting time in clean and tidy waiting room | Nothing | |
| 189 | 01/04/2025 11:02 | 01/04/2025 11:03 | anonymous | Very good | The reception staff are always amazing, they are so helpful and kind. The nurse is the same shes very friendly and approachable. | Nothing you were great, as always. | |
| 190 | 01/04/2025 11:10 | 01/04/2025 11:13 | anonymous | Very good | In before time for appointment, nurse perfect, | Bloods taken ,but will a prostate check be done on the blood, bit more info on what you are checking for | |
| 191 | 01/04/2025 12:55 | 01/04/2025 12:55 | anonymous | Very good | |||
| 192 | 01/04/2025 13:24 | 01/04/2025 13:26 | anonymous | Very good | Appt. On time, friendly staff (as normal) | Please don’t change anything that isn’t broken. | |
| 193 | 01/04/2025 14:07 | 01/04/2025 14:08 | anonymous | Very good | Efficient and keep me informed and updated | Nothing | |
| 194 | 01/04/2025 15:38 | 01/04/2025 15:39 | anonymous | Very good | Friendly , efficient and compassionate | Fine as is ! | |
| 195 | 01/04/2025 18:28 | 01/04/2025 18:31 | anonymous | Very good | My appointment was a last minute.after a previous appointment was cancelled | No | |
| 196 | 02/04/2025 08:15 | 02/04/2025 08:16 | anonymous | Very good | |||
| 197 | 02/04/2025 08:36 | 02/04/2025 08:40 | anonymous | Very good | Ciara was fantastic, put me at ease, lovely nurse | Nothing, very happy with the Practice | |
| 198 | 02/04/2025 09:21 | 02/04/2025 09:22 | anonymous | Very good | Quickly in and out. Lovely lady | Nothing. Perfect | |
| 199 | 02/04/2025 10:43 | 02/04/2025 10:49 | anonymous | Very good | I felt I was being listened to and was answered in a friendly and professional way.walked away feeling happy with my appointment. | ||
| 200 | 02/04/2025 12:51 | 02/04/2025 12:52 | anonymous | Very good | Everything on time and very helpful | Nothing | |
| 201 | 02/04/2025 13:44 | 02/04/2025 13:45 | anonymous | Good | Ciara was lovely and could see I was a little anxious and she worked hard to put me at ease. She was very rewarding and answered my questions and explained everything in a calm and professional way. | ||
| 202 | 02/04/2025 14:08 | 02/04/2025 14:10 | anonymous | Very good | I was given time to discuss my issues and was given help and advice, referrals and all in a friendly professional manner | I had to wait quite a while but it was worth it | |
| 203 | 02/04/2025 17:22 | 02/04/2025 17:22 | anonymous | Very good | |||
| 204 | 03/04/2025 09:04 | 03/04/2025 09:05 | anonymous | Very good | Easily booked appointment, saw doctor, illness being treated. | Sad argument against Smooth Radio. | |
| 205 | 03/04/2025 12:40 | 03/04/2025 12:43 | anonymous | Very good | Appointment was quick and efficient | No everything was fine | |
| 206 | 03/04/2025 14:52 | 03/04/2025 14:57 | anonymous | Very good | Very professional.made to feel at ease. | Can’t think of anything at moment.. | |
| 207 | 03/04/2025 15:13 | 03/04/2025 15:16 | anonymous | Good | Everything ran Smoothly seen on time staff helpful | Not really | |
| 208 | 03/04/2025 16:30 | 03/04/2025 16:32 | anonymous | Neither good nor poor | It was a very quick appointment, my concerns were recognised | I would have preferred to see a Dr. | |
| 209 | 03/04/2025 17:37 | 03/04/2025 17:38 | anonymous | Very good | I saw Alex and she was very good at sorting my prescriptions out | ||
| 210 | 03/04/2025 19:44 | 03/04/2025 19:45 | anonymous | Very good | Excellent | Nothing was a lovely experience | |
| 211 | 03/04/2025 20:09 | 03/04/2025 20:10 | anonymous | Good | Known the history beforehand | ||
| 212 | 04/04/2025 08:13 | 04/04/2025 08:14 | anonymous | Very good | Efficient | All good | |
| 213 | 04/04/2025 08:43 | 04/04/2025 08:47 | anonymous | Very good | Sorting out my medical records | Everything went well , I left feeling confident. | |
| 214 | 04/04/2025 09:47 | 04/04/2025 09:48 | anonymous | Very good | Very swift and efficient | Nothing | |
| 215 | 04/04/2025 12:52 | 04/04/2025 12:58 | anonymous | Neither good nor poor | Didn’t appreciate a telephone appointment where a face to face would be more appropriate regarding an mri scan and the degree of pain and problems I’m having. Plus I’d advised issues with my hip joints which I was advised were not covered in the scan. | Should have been an appointment in the surgery and not by phone. | |
| 216 | 04/04/2025 14:26 | 04/04/2025 14:28 | anonymous | Very good | Quick clean assessment straight to the point and professional done and on time too | ||
| 217 | 04/04/2025 15:27 | 04/04/2025 15:28 | anonymous | Very good | They were very friendly and helpful | Nothing | |
| 218 | 05/04/2025 09:56 | 05/04/2025 09:57 | anonymous | Very good | Friendly people | Nothing | |
| 219 | 05/04/2025 10:03 | 05/04/2025 10:05 | anonymous | Very good | Arranged easily, seen on time. Pleasant GP assistant and no problems afterwards | Nil | |
| 220 | 05/04/2025 13:32 | 05/04/2025 13:34 | anonymous | Very good | Lovely nurse ,easy to talk to . | All was good | |
| 221 | 05/04/2025 19:15 | 05/04/2025 19:20 | anonymous | Very good | Receptionist are all nice and pleasant | May be more people answering phone | |
| 222 | 05/04/2025 19:37 | 05/04/2025 19:38 | anonymous | Poor | |||
| 223 | 05/04/2025 22:30 | 05/04/2025 22:30 | anonymous | Very good | |||
| 224 | 06/04/2025 05:32 | 06/04/2025 05:34 | anonymous | Very good | As allways 5 star | ||
| 225 | 06/04/2025 10:44 | 06/04/2025 10:47 | anonymous | Very good | Nurse Emma is great, sh is clinically sound, friendly, polite and seems to genuinely care, I would be more than happy to see her again. Please on my feedback to nurse Emma. Thank you. | ||
| 226 | 06/04/2025 15:22 | 06/04/2025 15:23 | anonymous | Very good | Because the service is outstanding, and always is . | ||
| 227 | 06/04/2025 15:45 | 06/04/2025 15:50 | anonymous | Very good | The practice nurse, Emma, I saw was a delight, made me feel very comfortable, she carried out the procedure perfectly and I will definitely see her again when I need this doing. The student nurse who was there was also lovely. They were both very professional. From one nurse to another I hope Emma continues to be like she was with me, with everyone. Great work Emma, thank you ❤️❤️ | For this appointment, nothing. |